Shipping policy

SHIPPING

Scents by Shaizy currently ships within Canada only. Shipping rates are automatically calculated and displayed at checkout based on your qualifying order subtotal and delivery location.

  • Orders under $50: Calculated shipping rates at checkout
  • Orders from $50 to $98.99: $10 flat-rate shipping
  • Orders of $99 or more: FREE shipping within Canada

Shipping promotions and thresholds are based on the qualifying order subtotal after applicable bundle savings or discounts and before taxes. Unless otherwise stated, promotional offers cannot be combined.

Shipping rates and promotions are subject to change. Current rates will always be displayed on our website and at checkout.

LOCAL DELIVERY

FREE LOCAL DELIVERY IN INNISFIL | BARRIE | ORO-MEDONTE | ORILLIA

Local delivery may be available for eligible addresses in our local delivery area. Most local orders are delivered the same day or next business day depending on when the order is placed, availability, and our delivery schedule.

You will receive an email notification with your delivery information. Unless otherwise instructed, packages may be left safely at your doorstep.

PROCESSING TIMES & TRACKING

Orders are typically prepared within 1–3 business days.

Once your order ships, you will receive a shipping confirmation email with your tracking information. Please allow some time for the carrier's tracking system to update after your confirmation email is sent.

All orders are shipped from Ontario, Canada.

  • Local delivery: Typically same day or next business day
  • Canada: Approximately 3–7 business days after processing

Delivery times are estimates and may be affected by holidays, severe weather, carrier delays, or unusually busy periods.

SHIPPING CARRIERS

Depending on the destination, we may ship through Canada Post, UPS, Purolator, FedEx, or another trusted carrier.

Carrier selection is based on destination, package size, service availability, estimated delivery time, and cost. We cannot guarantee a specific carrier.

📦 CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. Scents by Shaizy cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an address correction is required after an order has been placed, additional carrier, interception, return, or re-shipping charges may apply. These additional shipping costs are the responsibility of the customer.

We strongly recommend:

  • Double-checking your complete shipping address and postal code before placing your order.
  • Contacting us as soon as possible after placing your order if you notice an error.
  • Contacting the carrier directly using your tracking number if the order has already been shipped, as we may no longer be able to make changes once the package has been fulfilled.

📬 ADDRESS ISSUES & ORDER HOLDS

If we are unable to ship your order because the address provided is incorrect or incomplete — for example, an invalid postal code or missing apartment number — we will attempt to contact you using the contact information provided at checkout.

We strongly recommend providing both an email address and phone number with your order in case we need to reach you regarding delivery.

If we do not receive a response after three (3) attempts to contact you by email, phone, or text, your order may be placed on hold for up to 30 days. If we do not receive a response during that period, the order may be cancelled and applicable packaging or restocking costs may be deducted where permitted.

Please note:

  • Original shipping fees are non-refundable when a package is returned because of an incorrect or incomplete address supplied by the customer.
  • Re-shipping fees are the customer's responsibility if a returned package needs to be shipped again.

Scents by Shaizy is not responsible for delivery delays resulting from inaccurate or incomplete address information supplied at checkout.

🔄 RETURNS & SHIPPING ISSUES

We hope you love your purchase as much as we loved creating it for you. If you have a concern with your order, please contact us at info@scentsbyshaizy.com and we'll be happy to help.

Please review our full Return Policy for additional information regarding returns and exchanges.

If a shipment is delayed because of circumstances beyond our control, including severe weather, carrier disruptions, or service interruptions, we will do our best to assist you and work with the carrier where appropriate.

If a package appears to be lost, a carrier investigation may be required before a refund or replacement can be considered. Supporting information may be requested as part of the carrier's investigation.

This may include:

  • Confirmation of the delivery address
  • Information regarding the reported delivery location
  • A written statement from the customer where required
  • Confirmation or findings from the carrier's investigation

Carrier investigations can take time to complete, and we appreciate your patience while we work through the appropriate process.

Thank you for supporting our small Canadian business — it truly means the world to us. 💕