Orders are typically prepared within 1–3 business days.

Once shipped, delivery within Canada usually takes approximately 3–7 business days, depending on your location and the carrier.

Delivery times may occasionally be longer during holidays, severe weather, or unusually busy periods.

Your shipping rate is automatically calculated and displayed at checkout.

• Orders under $50: Calculated shipping at checkout
• Orders from $50 to $98.99: $10 flat-rate shipping
• Orders of $99+: FREE shipping within Canada

Absolutely. Bundle purchases qualify for free shipping when your qualifying order subtotal reaches $99 or more after bundle savings and before taxes.

Bundle orders from $50 to $98.99 qualify for our $10 flat shipping rate, while calculated shipping applies to orders under $50.

At this time, Scents by Shaizy ships within Canada only. We do not currently ship to the United States or other international destinations.

Depending on your destination, your order may be shipped with Canada Post, UPS, Purolator, FedEx, or another trusted carrier.

We select the carrier based on destination, package size, service availability, expected delivery time, and shipping cost.

We cannot guarantee a specific carrier. If you have a delivery concern, please contact us after placing your order.

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Tracking may take a little time to update after your shipping confirmation has been sent.

Log in to your Scents by Shaizy customer account to view your order history and available tracking information.

From time to time, we offer special pricing, bundle savings, automatic discounts, and limited promotions.

Current offers and their terms will always be clearly displayed on our website or shared through an official Scents by Shaizy email.

Unless otherwise stated, promotions cannot be combined.

Bundle pricing, automatic savings, and promotional offers are applied according to the terms shown on the product page or at checkout.

Yes. Your available shipping rate will be calculated automatically at checkout based on your qualifying order subtotal and delivery location.

Scents by Shaizy is a small Canadian business based in Ontario, creating practical, small-batch products made to bring a little more comfort, personality, and enjoyment to everyday routines.

Our collection includes body powders, tallow skin care, balms, body butters, magnesium products, foot care, soaps, fragrances, and home-scent products.

We believe great products don't have to be complicated. They should be enjoyable to use, easy to work into real life, and made with care.

Yes. Our products are made by us in small batches here in Ontario.

We don't outsource production to another manufacturer. From making and preparing our products to filling, labelling, packing, and shipping orders, our Scents by Shaizy team handles the process ourselves.

Because our products are handmade in small batches, slight variations in colour, texture, consistency, or appearance can naturally occur from one batch to another.

These small variations are part of the handmade process and do not necessarily affect the quality or intended use of the product.

It depends on the product. Some products contain fragrance oils, some use essential oils, and others are available unscented.

We select scent ingredients based on the intended use of each formula and follow applicable supplier usage guidelines.

If you are sensitive to fragrance, please review the ingredient list before purchasing and choose an unscented option when available.

We formulate our products without parabens and use phthalate-free fragrance oils.

Because formulas vary from product to product, we recommend reviewing the complete ingredient list on the individual product page before purchasing.

We do not test our finished products on animals.

Always review the full ingredient list before using a new product and perform a small patch test when appropriate.

Discontinue use if irritation occurs. If you have allergies, a medical condition, or known ingredient sensitivities, speak with an appropriate healthcare professional before use.

Animals may be sensitive to fragrances, smoke, essential oils, and other airborne ingredients.

Use scented products in a well-ventilated area and always keep products safely out of reach of pets.

Some animals, including birds and cats, may be particularly sensitive. If you're unsure about a specific product or ingredient, we recommend checking with your veterinarian.

You'll find directions, ingredients, and important product information on the individual product page and product label.

Please review this information before use.

Unless otherwise stated, store products in a cool, dry place away from direct sunlight, excessive heat, and moisture.

Always keep products safely out of reach of children and pets.

Any product-specific storage instructions will be shown on the product label or product page.

Start with what you're looking for in your everyday routine:

• Feeling fresh and comfortable
• Dry or uncomfortable-feeling skin
• Foot care
• Everyday self-care
• Personal fragrance
• Home fragrance

Each product page explains what the product is, how to use it, its ingredients, and other information to help you choose.

We're happy to help. Reply directly to your order email, use the contact form on our website, or email info@scentsbyshaizy.com.

We can help with product directions, ingredients, and general questions about your purchase.

You can shop Scents by Shaizy online and find us at select markets, pop-ups, and special events, including St. Jacobs Farmers' Market when scheduled.

Upcoming in-person shopping dates will be shared on our website.

We are currently an online and market-based business and do not operate a permanent retail storefront.

Select Scents by Shaizy products may occasionally be available through participating boutiques and retail partners.

Confirmed retail locations will be listed on our website as they become available.

You can reach us by:

• Using the contact form on our website
• Replying to an email you've received from us
• Emailing info@scentsbyshaizy.com

If your question is about an existing order, please include your order number so we can help you faster.

We aim to respond to customer-service messages within 1–2 business days.

Messages received after 4:00 p.m., on weekends, or on holidays may be answered the following business day.

We're a small team personally making, packing, and shipping our products, so we truly appreciate your patience while we give each customer message the attention it deserves.