Q & A
Q: How long will my order take to arrive?
A: We pack orders with love 💕 and usually process them within 1–3 business days.
- 📍 Canada: 5–7 business days
- 🇺🇸 U.S.: 7–10 business days
- 🌎 Everywhere else: shipping times vary by location
During the holidays, things can get a little busier, so give your package a bit of grace. (Good things are worth the wait 😉).
Q: Do you offer free shipping?
A: Yes we do! 🎉 All orders over $75 ship free within Canada. If you’re local to Oro-Medonte, you might also see a local delivery option at checkout.
Q: Which shipping carriers do you use?
A: We work with a mix of carriers like Canada Post, UPS, and FedEx to get your goodies to you safely and quickly. If you’d like us to avoid a certain carrier, just shoot us an email after you order and we’ll do our best.
Q: How can I track my order?
A: The second your order ships, you’ll get a tracking number sent to your inbox so you can follow its journey straight to your doorstep. 🕵️♀️
Q: Where can I see my past orders?
A: Just log into your Scents by Shaizy account, and you’ll find all your past orders, tracking info, and more. Easy-peasy. ✨
↩️ Q: What is your return policy?
A: We accept returns within 14 days of purchase for items that are unopened and unused. Due to the personal nature of our products, we can’t take back used items (thanks for understanding 💕).
Q: My order arrived damaged — what now?
A: Oh no 😢 That’s not the Shaizy way! Please email us at [your email] with your order number and a couple photos of the damage. We’ll take care of it right away — replacement, refund, or a solution that makes you happy.
🕯️ Products
Q: What makes your products different?
A: Every item is handcrafted in small batches right here in Ontario 🍁. We use high-quality, paraben- and phthalate-free ingredients that are safe for you, your home, and your vibe. Our goal? To make self-care easy, fun, and scent-sational.
Q: Do you use essential oils or fragrance oils?
A: For candles + melts we use premium fragrance oils (they’re safer to burn and keep their scent longer). For body products, we use a mix of essential oils and fragrance oils — always skin-safe, always cruelty-free.
Q: Are your products cruelty-free?
A: Absolutely 🐰💕. No animal testing — ever.
Q: How long do your candles burn?
A: Our soy blend candles are designed for long-lasting enjoyment — typically 40+ hours for full-size jars.
Q: How long do wax melts last?
A: One cube gives you 4–6 hours of fragrance (sometimes more depending on the scent).
🕯️ Candle Care
Q: How do I get the best scent throw?
A: Trim your wick to ¼" before each burn, let the first burn create a full melt pool, and keep your candle away from drafts. Bonus tip: cover your candle with its lid when it’s not in use to lock in the fragrance.
Q: How long should I burn my candle?
A: Burn for 2–4 hours max at a time. This prevents tunneling and helps your candle last longer.
Q: Do you use lead wicks?
A: Nope ❌ Never. All of our wicks are clean-burning cotton wicks
Q: Why does my soy candle look frosted or bumpy?
A: That’s called frosting — totally normal for natural soy wax 🌱. It won’t affect how your candle burns or smells.
A: You can catch us at markets like St. Jacobs Farmers’ Market (our home away from home 💕). We post updates about pop-ups and special events on Instagram + Facebook.
Q: Do you have a storefront?
A: We’re currently a market + online-based brand, but we’re always exploring new pop-up and store opportunities 👀. Check our socials for the latest updates!
Q: Where else can I buy Scents by Shaizy?
A: Aside from our website and markets, select boutiques occasionally carry our products. We’ll list those locations on our site as they grow.
Q: How can I reach you?
A: Easy! You can:
- Reply to any email you get from us
- DM us on Instagram or Facebook
- Or email us directly at info@scentsbyshaizy.com
We love hearing from the Scent Squad — questions, feedback, or just a hello are always welcome